RAC (Computation)Balanced Scorecard 2005

1.Cost avoidance is the difference: (the cost of licenses provided if purchased at single copy academic prices) – (what was acutally paid by the University via site licenses).

2.Cost savings are dollars that the University was actually spending, and stopped spending as a result of something done by the Research and Academic Computing Division.


Customer Perspective

Goal - excellent customer satisfaction (as measured by UITS Survey)
	IUB		IUPUI		Overall
Unit	Fy 04-05 Sat. %	Δ from prev. year	Fy 04-05 Sat. %	Δ from prev. year	Fy 04-05 Sat. %	Δ from prev. year
RAC overall	97.9	-0.5	96.8	-0.2	97.35	-0.35
RATS	93.3	8.1	95.8	0.5	94.55	4.3
HPC	95.7	5.4	90.5	-5.3	93.1	0.05
Stat/Math	92.9	1.4	91.9	0.2	92.4	0.8
USSG	89.4	-2.8	89.6	-1.8	89.5	-2.3
Bioinformatics	90.5	-2.9	94.4	7.2	92.45	2.15
AVL	100	14.3	100	3.9	100	9.1
DSSG	93.8	9.5	100	3.8	96.9	6.65


Goal - excellent utilization of services (as measured by UITS Survey)
	IUB		IUPUI		Overall
Unit	Fy 04-05 Util. %	Δ from prev. year	Fy 04-05 Util. %	Δ from prev. year	Fy 04-05 Util. %	Δ from prev. year
RAC overall	66.2	4.8	44.7	-0.5	55.5	2.15
RATS	9.8	1.2	9.8	3.2	9.8	2.2
HPC	9.3	2.7	6.1	2.4	7.7	2.55
Stat/Math	15.1	-0.6	9.3	2.7	12.2	1.05
USSG	11.5	0	11.1	2.8	11.3	1.4
Bioinformatics	4.3	1.2	6	2.4	5.15	1.8
AVL	4.4	0.6	6.8	3.7	5.6	2.15
DSSG	8.7	1.9	5.9	1.8	7.3	1.85


*Goal - excellent utilization of servers*
Based on TFLOPS hours usage			Based on CPU usage
System	Fy 04-05 TFLOPS hours	Δ from prev. year	Fy 04-05 Util. %	Δ from prev. year
AVIDD	6,861	558	43	4
IBM POWER AIX	6,795	1007	71	5
HPC Systems Aggregate	14,623	2,506	59.8	10.2



*Goal - provide efficient network accessible data storage facilities to support research and instruction*

	# Users		TB Stored		TB Capacity
Key Service	# Users	Δ from prev. year	TB Stored	Δ from prev. year	TB Capacity	Δ from prev. year
CFS	52,151	1,410	1.27	0.01	1.67	0
MDSS	2,049	817	268	79	880	0



Innovation
Goal - provide critical assistance for research at IU through extended consultations and projects
Unit	Fy 04-05 value #	Δ from prev. year
Stat/Math	55	-1
HPC	89	7
USSG	242	58
Bioinformatics	18	5
AVL	51	23
DSSG	7


Goal - enable innovation through external grants
Measures	2005 value	Δ from prev. year
External funding - RAC	$6,688,385	$6,167,703
External funding - Digital Library Program	$1,451,866	$726,866
Hardware grants-in-kind (equivalent retail value)	0	-$1,329,956
Software grants-in-kind (equivalent retail value)	$10,340	0


*Goal - enable innovation through technology transfer and scholarly publications*
Measures	Value#	Δ from prev. year
# of inventions disclosed to ARTI	2	-1
# of inventions disclosed per $1M in external grant funding since 1996 (RAC and the INGEN IT Core combined)	0.70	-0.19
# of software packages distributed as open source by RAC	17	1
# of papers published in refereed journals or conference presentations	10	-2


Learning
Goal - increase Training and Certifications of RAC staff


Goal - accountability and reporting for RAC grants
	Fy 04-05	Δ from prev. year
Teragrid & Open Science Grid
AVIDD I-64 Utilization	51052 SUs	51052
AVIDD I and B Utilization	51666 SUs	51666
Data sources available	1	1
Number of Users
Teragrid Users	1,060	247
HPC Users	1,147	N/A


Goal - achieve cost savings and cost avoidance for IU *
	Fy 04-05	Δ from prev. year
Cost Avoidance (1)
RAC Overall	$10,500,000	$7,027,636
Cost Savings (2)
RAC Overall	$11,201	-$48,799
1.Cost avoidance is the difference: (the cost of licenses provided if purchased at single copy academic prices) – (what was acutally paid by the University via site licenses). 2.Cost savings are dollars that the University was actually spending, and stopped spending as a result of something done by the Research and Academic Computing Division.

Unit		Measures	Δ from prev. year
		Certification and Degrees Earned (2005)
RAC		1	0


Awards and Recognition
*Goal - gain visibility and recognition for RAC contributions*
ACUTA Member Site to See, Web Site Recognition Program, 3rd Quarter 2005 Award for UITS Survey Web Site
Outstanding Professional Staff Member Award 2003
Supercomputing 2003 HPC Challenge Award
ACM SIGUCCS Award 2003 for Printed Instructional Classroom Materials
TechPoint Mira Award Finalist 2002 (Research in Indiana display at SC2001)
INITA CyberStar Award Finalist 2001 (Research in Indiana display at SC2000)


Financial Perspective
Goal - deliver cost-effective services
Key service	Fy 04-05 Unit cost	Δ from prev. year
Cost per CPU Hour	$0.54	$0.03
HPC consults	$32.21	-$0.79
Stat/Math consults	$32.63	$0.33
USSG consults	$38.60	$7.21
Bioinformatics consults	$94.26	-$15.96
AVL consults	$233.72	$11.89
DSSG consults	$972.41	$25.61