RAC (Computation)Balanced Scorecard 2004

1.Cost avoidance is the difference: (the cost of licenses provided if purchased at single copy academic prices) – (what we actually paid).

2.Cost savings are dollars that the university was actually spending, that it stopped spending as a result of something we did. The $s that were being spent by departments in Indianapolis for various redundant stat/math licenses fall into this category.


Customer Perspective

Goal - excellent customer satisfaction (as measured by UITS Survey)
	IUB		IUPUI		Overall
Unit	Fy 03-04 Sat. %	Δ from prev. year	Fy 03-04 Sat. %	Δ from prev. year	Fy 03-04 Sat. %	Δ from prev. year
RAC overall	98.4	0.9	97.0	1.8	97.7	1.3
RATS	85.2	-8.8	95.3	-4.7	90.3	-6.7
HPC	90.3	3.5	95.8	1.6	93.1	2.6
Stat/Math	91.5	-4.5	91.7	-0.1	91.6	-2.3
USSG	92.2	-7.2	91.4	-1.1	91.8	-4.2
Bioinformatics	93.4	-3.3	87.2	-12.8	90.3	-8.1
AVL	85.7	-6.1	96.1	12.8	90.9	3.3
DSSG	84.3	-8.4	96.2	2.3	90.3	-3.0


Goal - excellent utilization of services (as measured by UITS Survey)
	IUB		IUPUI		Overall
Unit	Fy 03-04 Util. %	Δ from prev. year	Fy 03-04 Util. %	Δ from prev. year	Fy 03-04 Util. %	Δ from prev. year
RAC overall	61.4	4.0	45.2	14.0	53.3	9.0
RATS	8.6	-0.2	6.6	-1.6	7.6	-0.9
HPC	6.6	-2.2	3.7	-2.7	5.2	-0.7
Stat/Math	15.7	7.4	6.6	-1.5	11.2	3.0
USSG	11.5	4.1	8.3	-0.5	9.9	1.8
Bioinformatics	3.1	0.7	3.6	-0.1	3.4	0.3
AVL	3.8	0.6	3.1	-0.1	3.5	0.3
DSSG	6.8	0.6	4.1	-0.5	5.5	0.1


*Goal - excellent utilization of servers*
Based on TFLOPS hours usage			Based on CPU usage
Unit	Fy 03-04 TFLOPS hours	Δ from prev. year	Fy 03-04 Util. %	Δ from prev. year
Research SP	5,788	1,024	66%	12%
AVIDD-B + AVIDD-I	6,303	N/A	39%	N/A



Innovation
Goal - provide critical assistance for research at IU through extended consultations and projects
Unit	Fy 03-04 value #	Δ from prev. year
Stat/Math	56	-17
HPC	82	11
USSG	184	156
Bioinformatics	13	-4
AVL	28	5
DSSG	N/A	N/A


Goal - enable innovation through external grants
Measures	2004 value	Δ from prev. year
External (Cash) Grants	$520,682	$150,000
Hardware Grants	$1,329,956	$1,300,649
Software Grants	$10,340.00	$4,440.00


*Goal - enable innovation through technology transfer and scholarly publications*
Measures	Value#	Δ from prev. year
# of inventions disclosed to ARTI	3	-3
# of inventions disclosed per $1M in external grant funding since 1996 (RAC and the INGEN IT Core combined)	1.01	N/A
# of software packages distributed as open source by RAC	1	N/A
# of papers published in refereed journals or conference presentations	12	N/A


Learning
Goal - increase Training and Certifications of RAC staff


Goal - achieve cost savings and cost avoidance for IU *
	Fy 03-04	Δ from prev. year
Cost Avoidance (1)
RAC Overall	$3,472,364	N/A
Cost Savings (2)
RAC Overall	$60,000	N/A
1.Cost avoidance is the difference: (the cost of licenses provided if purchased at single copy academic prices) – (what we actually paid). 2.Cost savings are dollars that the university was actually spending, that it stopped spending as a result of something we did. The $s that were being spent by departments in Indianapolis for various redundant stat/math licenses fall into this category.

Unit		Measures	Δ from prev. year
		Certification and Degrees Earned (2004)
RAC		1	-2


Awards and Recognition
*Goal - gain visibility and recognition for RAC contributions*
"Handling the Data Deluge at Indiana University", by Anurag Shankar, presented at the CIC TechForum 2003, Madison, WI, October 30, 2003.



Financial Perspective
Goal - deliver cost-effective services
Key service	Fy 03-04 Unit cost	Δ from prev. year
Cost per CPU hour	$0.51	-$1.11
HPC consults	$32.99	-$0.40
Stat/Math Consults	$32.30	-$3.21
USSG consults	$31.39	$0.87
Bioinformatics consults	$110.22	$58.56
AVL consults	N/A	N/A
DSSG consults	$946.80	N/A