RAC (Computation)Balanced Scorecard 2003

1.Cost avoidance is the difference: (the cost of licenses provided if purchased at single copy academic prices) – (what we actually paid).

2.Cost savings are dollars that the university was actually spending, that it stopped spending as a result of something we did. The $s that were being spent by departments in Indianapolis for various redundant stat/math licenses fall into this category.


Customer Perspective

Goal - excellent customer satisfaction (as measured by UITS Survey)
	IUB		IUPUI		Overall
Unit	Fy 02-03 Sat. %	Δ from prev. year	Fy 02-03 Sat. %	Δ from prev. year	Fy 02-03 Sat. %	Δ from prev. year
RAC overall	97.5	1.6	95.2	1.0	96.4	1.3
RATS	94.0	-2.6	100.0	2.9	97.0	0.1
HPC	86.8	-11.9	94.2	-4.2	90.5	-8.1
Stat/Math	96.0	2.7	91.8	-1.8	93.9	0.4
USSG	99.4	9.2	92.5	7.6	96.0	8.4
Bioinformatics	96.7	-3.3	100.0	10.0	98.4	N/A


Goal - excellent utilization of services (as measured by UITS Survey)
	IUB		IUPUI		Overall
Unit	Fy 02-03 Util. %	Δ from prev. year	Fy 02-03 Util. %	Δ from prev. year	Fy 02-03 Util. %	Δ from prev. year
RAC overall	57.4	16.8	31.2	17.9	44.3	17.3
RATS	8.8	-2.4	8.2	0.3	8.5	-1.1
HPC	8.8	0.1	6.4	1.3	5.9	0.7
Stat/Math	8.3	-3.1	8.1	4.3	8.2	0.7
USSG	7.4	-3.3	8.8	0.8	8.1	-1.3
Bioinformatics	2.4	1.0	3.7	1.0	3.1	N/A


*Goal - excellent utilization of servers*
Based on TFLOPS hours usage			Based on CPU usage
Unit	Fy 02-03 TFLOPS hours	Δ from prev. year	Fy 02-03 Util. %	Δ from prev. year
Research SP	4,764	786	54.3	6.3
Sun E10000	142	5	36.9	5.6



Innovation
Goal - provide critical assistance for research at IU through extended consultations and projects
Unit	Fy 02-03 value #	Δ from prev. year
Stat/Math	73	20
HPC	71	25
USSG	28	8
Bioinformatics	17	1


Goal - enable innovation through external grants
Measures	2003 value	Δ from prev. year
External (Cash) Grants	$370,682	-$1,464,318
Hardware Grants	$29,307	-$436,693
Software Grants	$5,900	-$4,000


*Goal - enable innovation through technology transfer and scholarly publications*
Measures	Value#	Δ from prev. year
# of inventions disclosed to ARTI	6	2
# of inventions disclosed per $1M in external grant funding since 1996 (RAC(C) and the INGEN IT Core combined)	0.7	N/A
# of software packages distributed as open source by RAC(C)	20	N/A
# of papers published in refereed journals or conference presentations	6	-1


Learning
Goal - increase Training and Certifications of RAC staff

Unit		Measures	Δfrom prev. year
		Certification and Degrees Earned (2003)
RAC (C)		3	-3


Awards and Recognition
*Goal - gain visibility and recognition for RAC contributions*
ACM SIGUCCS Award 2003 for Printed Instructional Classroom Materials
Supercomputing 2003 HPC Challenge Award
Outstanding Professional Staff Member Award 2003


Financial Perspective
Goal - deliver cost-effective services
Key service	Fy 02-03 Unit cost	Δ from prev. year
Cost per CPU hour	$1.62	-$0.52
HPC consults	$33.39	-$19.71
Stat/Math Consults	$38.03	-$12.74
USSG consults	$30.52	-$32.70
Bioinformatics consults	$51.66	$31.08


Goal - achieve cost savings and cost avoidance for IU *
	Fy 02-03	Δ from prev. year
Cost Avoidance (1)
RAC (C) Overall	$3,628,564	-$5,743,653
Cost Savings (2)
RAC (C) Overall	$12,540	-$8,428
1.Cost avoidance is the difference: (the cost of licenses provided if purchased at single copy academic prices) – (what we actually paid). 2.Cost savings are dollars that the university was actually spending, that it stopped spending as a result of something we did. The $s that were being spent by departments in Indianapolis for various redundant stat/math licenses fall into this category.