RAC (Computation)Balanced Scorecard 2002

1.Cost avoidance is the difference: (the cost of licenses provided if purchased at single copy academic prices) -(what we actually paid).

2.Cost savings are dollars that the university was actually spending, that it stopped spending as a result of something we did. The $s that were being spent by departments in Indianapolis for various redundant stat/math licenses fall into this category.


Customer Perspective

Goal - excellent customer satisfaction (as measured by UITS Survey)
IUB			IUPUI		Overall
Unit	Fy 01-02 Sat. %	Δ from prev. year	Fy 01-02 Sat. %	Δ from prev. year	Fy 01-02 Sat. %	Δ from prev. year
RAC overall	95.9	0.2	94.2	1.3	95.1	0.8
RATS	96.6	-0.2	97.1	-0.3	96.9	-0.2
HPC	98.7	-1.3	98.4	1.8	98.6	0.3
Stat/Math	93.3	0.6	93.6	-3.4	93.5	-1.4
USSG	90.2	-4.2	84.9	-6.7	87.6	-5.4
Bioinformatics	100.0	N/A	90.0	N/A	N/A	N/A

IUB			IUPUI		Overall
Unit	Fy 01-02 Util. %	Δ from prev. year	Fy 01-02 Util. %	Δ from prev. year	Fy 01-02 Util. %	Δ from prev. year
RAC overall	40.6	9.9	13.3	-5.5	27.0	2.2
RATS	11.2	4.8	7.9	-2.3	9.6	1.3
HPC	5.3	1.0	5.1	0.1	5.2	0.5
Stat/Math	11.4	0.4	3.8	-2.6	7.6	-1.1
USSG	10.7	4.1	8.0	0.6	9.4	2.4
Bioinformatics	1.4	N/A	2.7	N/A	N/A	N/A


*Goal - excellent utilization of servers*
Based on TFLOPS hours usage			Based on CPU usage
Unit	Fy 01-02 GFLOPS hours	Δ from prev. year	Fy 01-02 Util. %	Δ from prev. year
Research SP	3.98	2.94	48.0	-13.2
Sun E10000	0.169	-0.51	31.3	-18.3


Innovation
Goal - provide critical assistance for research at IU through extended consultations and projects
Unit	Fy 00-01 value #	Δ from prev. year
Stat/Math	53	21
HPC	46	31
USSG	20	-13
Bioinformatics	16	9


Goal - enable innovation through external grants
Measures	Fy 00-01 value	Δ from prev. year
External (Cash) Grants	$1,835,000	-$4,865,000
Hardware Grants	$466,000	-$614,000
Software Grants	$9,900	-$9,900


Goal - excellent utilization of services (as measured by UITS Survey)


Goal - enable innovation through technology transfer and scholarly publications
Measures	Value #
# of inventions disclosed to ARTI	4
# of software packages made available from RAC	1
# of papers published in referred journals or conference presentations	4

Learning
Goal - increasing Training and certifications of RAC staff

Unit			Measures Certification and Degrees Earned (2002)	Δ from prev. year
RAC(C)			6	2

Financial Perspective
Goal - deliver cost-effective services
	IUB		IUPUI
Key service	Fy 01-02 Unit cost	Δ from prev. year	Fy 01-02 Unit cost	Δ from prev. year
Cost per CPU Hour	$2.14	-$0.41	$4.98	-$40.65
HPC Programming Consultations	$53.00	-$48.00	$53.0	-$2.56
Stat/Math Consultations	$48.93	$3.93	$58.69	$12.69
USSG Consultations	$62.1	-$24.9	$56.19	N/A
Bioinformatics Consultations	$143.38	N/A	$20.70	N/A


Goal - achieve cost savings and cost avoidance for IU *
	Fy01-02	Δ from prev. year
Cost Avoidance(1)
RAC(C) Overall	$9,372,217	$2,817,203
Cost Savings(2)
RAC(C) Overall	$20,968	N/A
1.Cost avoidance is the difference: (the cost of licenses provided if purchased at single copy academic prices) -(what we actually paid). 2.Cost savings are dollars that the university was actually spending, that it stopped spending as a result of something we did. The $s that were being spent by departments in Indianapolis for various redundant stat/math licenses fall into this category.