RAC (Computation) Balanced Scorecard 2000-01
| Customer
Perspective |
||||||
| Goal - excellent customer satisfaction (as measured by UITS Survey) | ||||||
| IUB |
IUPUI |
Overall |
||||
| Unit | Fy 00-01 Sat. % |
Δ from prev. year |
Fy 00-01 Sat. % |
Δ from prev. year |
Fy 00-01 Sat. % |
Δ from prev. year |
| RAC overall | 95.7 |
-1.6 |
92.9 |
2.9 |
94.3 |
0.7 |
| RATS | 96.8 |
2.7 |
97.4 |
3.3 |
97.1 |
3.0 |
| HPCST | 100.0 |
1.2 |
96.6 |
-3.4 |
98.3 |
-1.1 |
| Stat/Math | 92.7 |
6.8 |
97.0 |
-3.0 |
94.9 |
1.9 |
| UWSG | 94.4 |
-4.9 |
91.6 |
-3.1 |
93.0 |
-4.0 |
| Goal - excellent utilization of services (as measured by UITS Survey) |
| IUB |
IUPUI |
Overall |
||||
| Unit | Fy 00-01 Util. % |
Δ from prev. year |
Fy 00-01 Util. % |
Δ from prev. year |
Fy 00-01 Util. % |
Δ from prev. year |
| RAC overall | 30.7 |
-15.2 |
18.8 |
-2.1 |
24.8 |
-8.7 |
| RATS | 6.4 |
-3.3 |
10.2 |
3.5 |
8.3 |
0.1 |
| HPCST | 4.3 |
0.17 |
5.0 |
0.8 |
4.7 |
0.5 |
| Stat/Math | 11.0 |
2.5 |
6.4 |
1.0 |
8.7 |
1.8 |
| UWSG | 6.6 |
-1.1 |
7.4 |
3.0 |
7.0 |
1.0 |
| Goal - excellent utilization of servers | ||||
| Based on GFLOPS hours usage |
Based on CPU usage |
|||
| Unit | Fy 00-01 GFLOPS hours |
Δ from prev. year |
Fy 00-01 Util. % |
Δ from prev. year |
| IBM RS/6000 | 1.04E+06 |
5.41E+05 |
61.2 |
-6.5 |
| SGI O2000, Sun/E10000 | 2.20E+05 |
1.23E+05 |
49.6 |
-0.3 |
| Parallel PC | 7.57E+04 |
-1.33E+04 |
51.7 |
-9.5 |
| Innovation |
||
| Goal - provide critical assistance for research at IU through extended consultations and projects | ||
| Unit | Fy 00-01 value # |
Δ from prev. year |
| Stat/Math | 32 |
9 |
| HPC | 15 |
2 |
| UWSG | 33 |
N/A |
| Bioinformatics | 7 |
N/A |
| Goal - enable innovation through external grants | ||
| Measures | Fy 00-01 value |
Δ from prev. year |
| Funds from granting agencies | $6.7M |
$6.7M |
| Hardware grants | $1.08M |
$0.08M |
| Learning |
| Goal - increasing Training and certifications of RAC staff |
| Measures |
Fy 00-01 value |
Δ from prev. year |
||
| Certification and Degrees Earned | 4 |
N/A |
||
| Financial
Perspective |
||||
| Goal - deliver cost-effective services | ||||
| IUB |
IUPUI |
|||
| Key service |
Fy 00-01 Unit cost |
Δ from prev. year |
Fy 00-01 Unit cost |
Δ from prev. year |
| Cost per CPU Hour | $2.55 |
-$0.71 |
N/A |
N/A |
| HPC Programming Consultations | $101 |
-$2 |
$55.56 |
N/A |
| Stat/Math Consultations | $45 |
$8 |
$46 |
-$8 |
| UWSG Consultations | $87 |
$35 |
N/A |
N/A |
| Goal - achieve cost savings and cost
avoidance for IU * |
||||||||||
Unit |
Key cost measure |
Amount
saved + avoided |
Δ
from prev. year |
|||||||
| Stat/Math |
license costs |
$75,000 |
$10,000 |
|||||||
| UWSG |
license costs |
$1,300,766 |
N/A |
|||||||
| HPCST |
license costs |
$3,500 |
$10,000 |
|||||||
| * Cost avoidance calculated by comparison with single-copy academic list prices. |
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RAC SubUnits:
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